SENTEC SUPPORT
Help center for residents, operational staff and administrators. Guides, frequently asked questions and contact details to resolve incidents and questions about the Sentec application.
Sentec is a digital ecosystem (mobile app + web admin panel) that centralizes the management of a residential community (The Comm), connecting residents, operational staff and administrators to streamline bookings, communications, services and administrative processes.
Main features: space bookings, event management, services marketplace, incident reporting and tracking, access to invoices and documents, notification system and SOS / emergency button.
Sources: internal Sentec documentation (summary of features).
- Bookings & space management: book rooms and resources from the app, with capacity control, an availability dashboard and automatic reminders to avoid conflicts.
- Events: browse, register and manage registrations and capacity; administrators can configure registrations, pricing and slots.
- Services marketplace: access services offered by the center or partners (physiotherapy, hairdressing, cleaning, transport) and manage appointment bookings.
- Maintenance & incidents: residents can open incidents with digital records and tracking so the team can manage and close cases.
- Invoices & documents: private space to access digital invoices and documents shared by administration.
- Communications & notifications: automatic/manual notifications, group segmentation and priority levels.
- Security & emergencies: a panic/SOS button to immediately alert the responsible team.
These features are designed to improve residents' daily experience while optimizing the operations of community managers.
Register and Sign In
Download the app from the App Store / Google Play. Create your account using the provided method (passwordless access enabled).
Book a Space
Go to "Bookings", select room, date and time. You'll receive a reminder to prevent conflicts and comply with capacity rules.
Sign Up for Events
View the list in "Events" and tap register. If the event has a cost, follow the integrated payment flow.
Book a Service
Open the Marketplace (physiotherapy, cleaning, etc.), choose your appointment and receive provider details.
Create and Track Incidents
Under "Maintenance", describe the issue and attach photos. Ensures traceability and request follow-up.
View Invoices and Docs
Access your digital history of invoices and files shared by administration. Reduce paper use.
SOS Button: In an emergency, press the button to immediately alert and activate the response protocol.
Sentec includes a web admin panel with the following capabilities:
- User & role management: A permissions engine to grant access only to the functions needed.
- Availability dashboard: A visual view of bookings and capacity control.
- Segmented communication: Send automatic or manual notifications, with priority and group segmentation.
- Incident & maintenance tracking: History and traceability of cases.
Sentec is designed to integrate with health and monitoring solutions (e.g., FRAILSTOP) and offers secure passwordless login and logging of communications/documents.
Recommendation: For health integrations or sensitive data, review and accept specific privacy terms before enablement.
- The app won't let me sign in
- Check email/phone and connection. Review the SMS/email code. If the problem persists, contact support with your name and registered email.
- I can't book — it's occupied
- Verify that date/time does not conflict. If you believe it's an error, send a screenshot and time to support for review.
- I'm not receiving notifications
- Check permissions on your device (background notifications). Include your device model and OS version if the issue continues.
- My incident is not being updated
- The operational team updates the status. Send a message with the incident ID for priority review.
- I received an SOS alert by mistake
- Contact the operational team immediately so they can cancel the response protocol.
- Can I share my account?
- No. Each user must use their own account to maintain traceability and security.
- Is my personal information stored?
- Yes: basic contact info and activity logs necessary for management. See the privacy policy for your rights.
Sentec centralizes data required for community management. The platform logs communications to ensure traceability.